Refund Policy

Before enrolling into a CIFS course or Membership, it's important to understand the refund policy terms and conditions.
  1. Fees payable
    1. Full payment is required at the time of purchase unless your organization has been approved for credit by the Canadian Institute of Food Safety.
    2. For online payments we accept Visa, Mastercard, Amex, JCB, Discovery, Diners and bank transfer.
    3. To request other forms of payment please contact us.
    4. If you are an organization who will be enrolling students or members on a regular basis and would like to apply for a credit account, please go to the ‘For Business’ section of this website.
  2. Course enrolment refunds
    1. The Canadian Institute of Food Safety will safeguard fees paid by participants/trainees.
    2. If a participant is dissatisfied with any part of the course being delivered then they will be eligible for a refund of 100% of any monies paid if the following conditions have been satisfied:
      1. The request for refund has been received in writing within 7 days of enrolment AND
      2. The participant has not yet attempted any end of lesson quizzes
    3. When a refund is approved, the refund payment will be paid within 14 days. Refunds are to be paid via electronic funds transfer back onto the credit or debit card used for the original purchase.
  3. Membership refunds
    1. The Canadian Institute of Food Safety will safeguard fees paid by members.
    2. If a member wishes to withdraw from CIFS Membership for any reason, they will be eligible for a refund of 100% of any monies paid if the following conditions have been satisfied:
      1. The request for refund has been received in writing within 7 days of enrolment AND
      2. The participant has not yet created their membership account
    3. When a refund is approved, the refund payment will be paid within 14 days. Refunds are to be paid via electronic funds transfer back onto the credit or debit card used for the original purchase.
  4. Consumer protection
    1. This policy does not in any way limit the rights of participants to take action under Canada’s consumer protection laws.